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Build your team's capacity to engage with conflict constructively
Custom training designed around your organization's reality. Experiential, practitioner-led, bilingual. Duration and content adjusted to fit your goals.
What makes CICR's approach different
We don't deliver off-the-shelf workshops. We help your team nurture conflict resilience: the capacity to engage with conflict in ways that strengthen relationships and collaboration
Built around your reality
We start with a needs assessment: your challenges, your team dynamics, your goals. The training is designed for your organization, not a generic audience.
Experiential, not theoretical
Your team practices with real scenarios and gets direct feedback. Not slides, not lectures. Applied skill-building that translates to Monday morning.
Practitioner-trainers
Our trainers actively practice conflict resolution and mediation. They bring current, real-world expertise and model it into every session.
Sustained internal capacity
The goal is self-sufficiency: your people develop the skills and confidence to handle difficult situations themselves, without depending on outside consultants.
"People came back with a different way of listening, a different way of showing up in meetings. They stopped avoiding the hard topics and started approaching them with real confidence."
Director, Workplace Well-being, Federal government
"The trainers are practitioners who mediate real conflicts, not just people who teach about them. Three months later, my team is facilitating conversations they would have avoided entirely before."
HR Director, Public sector organization
"Before this training, our default was avoidance. If something was uncomfortable, people would go around it, not through it. Our managers now check in with their teams, they name tensions when they see them, and they hold space for people to disagree without it becoming personal. That's a cultural shift."
Director, People and Culture, Non-profit organization
How we work with you
1
Free consultation
We take 30 minutes to understand your context, challenges, and goals. No commitment.
2
Custom design
We build a training plan tailored to your team: content, format, duration, language, delivery mode.
3
Learning and Integration
Experiential sessions with your team, followed by tools and resources to sustain the shift.
Led by expert practitioners from the Canadian Institute for Conflict Resolution
Trusted by governments, unions, and frontline teams across Canada for 38 years
..and hundred more organizations across government, healthcare, education, and the private sector.
Featured in...
Cultivating your organization's conflict resilience supports growth and well-being
By Monique Newton, Director of Services at CICR
Read on OBJ.ca >
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