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Conflict Resolution Services

At the Canadian Institute for Conflict Resolution (CICR), we're experts in resolving conflicts. With over 35 years of experience, we've helped thousands of people from different backgrounds learn how to deal with conflicts better.
What We Do:
We offer a wide range of services to help your organization manage conflicts and build conflict-resolution skills. We've worked with private and public organizations, NGOs, and communities worldwide, providing them with personalized help and professional development.
Intervention Services for Organizations:
  • Custom Training: Revitalize your team's trust, engagement, and collaboration with CICR's renowned conflict resolution training, tailored to your specific context, competency-building goals, and preferred delivery format. LEARN MORE
  • Group Conflict Interventions: To address conflicts in groups, we design interventions that include mediation, coaching, facilitation, and customized training.
Staff Meeting

Request Form

Interested in conflict resolution intervention services for your organization?

We can help you.

Please provide as many details as possible about your conflict resolution needs: service required, organizational context, number and background of participants, preferred intervention dates, language and location (online or in person).

Thank you, we'll reach out soon!


Are you currently being faced with a situation that is consuming your energy and time because of a dispute, miscommunication, perceptions, threats, or any other conflicting situation?

Then, you are not the only one, and mediation could become your cost-effective and efficient solution for your organization.

The process
Mediation is a voluntary and informal process in which a third-party neutral assists parties in their efforts to reach a mutually acceptable settlement. Unlike a judge or arbitrator, the mediator has no power to impose a solution on the disputants. The core of mediation is in its ability to orient parties to each other so they can see their relationship from a new perspective. By assisting in communication, developing a cooperative, problem-solving attitude, identifying underlining interests, narrowing issues and transmitting messages between parties, mediation explores possible options for agreement and the consequences of non-settlement.

The steps

  1. A mediator assesses your case to determine if mediation is appropriate for the situation.

  2. If the mediator thinks the process could help, he will invite the other party to participate in mediation.

  3. If the other party accepts, the mediator will meet with each of you separately to explain the process and rules of conduct of the mediation.

  4. A mediation meeting will be arranged with both parties at a time and date convenient to everyone.

  5. The mediator will facilitate communication and help the parties agree on a solution.


Are you having a hard time working on achieving objectives in a team?

Are you feeling frustrated at the length and the time spent in meetings?

Are you experiencing tension in your team or your community group?

If you are, a facilitator could be of help in any of the following areas:

  • Planning sessions - strategic and project-specific

  • Problem-solving, including creative solutions

  • Decision-making, including consensus building

  • Developing solutions for groups in conflict

  • Analysis of conflict and group dynamics

  • Techniques for giving and receiving feedback

  • Team building exercises

The process
Group facilitation is the process by which a person who is acceptable to all members of the group, substantively neutral, and has no decision-making authority intervenes to help a group improve the way it identifies and solves problems and makes decisions in order to increase the group's effectiveness.


The facilitator's main task is to help the group increase its effectiveness by improving its process. Roger Schwarz, 1994

Conflict Coaching

Are you currently feeling uncomfortable talking to someone about a conflict?

Are you having trouble communicating with someone you are in dispute with?

If you are, getting a coach could be an effective solution for you.

The process
Conflict Coaching is one-on-one confidential support to help a person deal with a conflict situation. A trained manager/coach can help a person identify and develop new practical skills to resolve conflict, replacing less successful ways of dealing with disputes.

Benefits of Having a Coach

  • Helps to deal with people in difficult situations (e.g. talking to your staff about their performance)

  • Helps you reach your full potential and enables you to communicate successfully with someone

  • Provides you with personalized techniques and identifies patterns and behaviors that might not have worked for you in the past

* Call us to receive a free consultation and case assessment.

Please note that we will also be providing you with references upon request.

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