Deepening Your Practice:
Advanced Conflict Resolution Training
Interactive professional development for conflict resolution practitioners and professionals who regularly work with conflict.
About this training
Conflict resolution rarely follows a predictable path. For practitioners and professionals, complex and entrenched conflicts can require more than foundational tools: they call for reflection, adaptability, creativity and a deeper understanding of the people and dynamics involved.
Deepening Your Practice is an advanced online conflict resolution course designed to help professionals expand their practice and approach challenging situations with greater awareness and a broader range of strategies. Through six highly interactive sessions, participants explore reflective practice, mental health and well-being, impasse, creative problem-solving, trust, power and complex disputes, and consider how these approaches can be applied in their own professional contexts.
The course combines practical instruction, discussion and application with an individual coaching session, giving each participant an opportunity to connect the learning directly to their own practice and professional goals.
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Sessions will take place twice a week, on Mondays and Thursdays, 10 AM – 12:30 PM EST, beginning January 18, 2027 and ending February 4, 2027.
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An opportunity for an individual coaching session of up to one hour to further individualize course information and facilitate each learner’s personal goals is included.
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Individual coaching sessions can be scheduled to occur between January 25, 2027 – February 14, 2027.
Who is this course for?
This course is designed for conflict resolution practitioners and experienced professionals whose work regularly involves conflict, difficult conversations or complex interpersonal and organizational dynamics.
Participants may include mediators, facilitators, conflict management practitioners, HR and labour-relations professionals, managers, consultants and others seeking to deepen an existing practice.
Formal mediation credentials are not required; however, the course is intended for participants who already bring professional experience working with conflict rather than those seeking an introduction to conflict resolution.
Learning Outcomes
What you'll develop
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Strengthen reflective practice and self-awareness to better understand how their own presence, assumptions and choices influence conflict-resolution processes.
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Respond more effectively to complex and entrenched conflict, including impasse, by reframing challenges and opening new possibilities for dialogue and resolution.
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Integrate mental health, well-being and trauma-informed perspectives into approaches to workplace and organizational conflict.
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Use creativity and adaptive thinking to expand options, support empathy and approach difficult conflict dynamics with a broader range of strategies.
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Apply deeper awareness of trust, power and complex dynamics when working with interpersonal and multi-party disputes.
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Translate new approaches into their own professional practice, supported by practical exercises, reflection and individualized coaching.
1. Building a Common Language Around Conflict and the Mediation Process
2. The Reflective Practitioner
3. Addressing Mental Health Needs of Participants and Organizations
4. Managing Impasse: Embracing Entrenched Energy to Reframe Possibilities
5. Using Improvisation and Creative Thinking to Improve Dispute Resolution
6. Putting It All Together: Taking It Home and Putting Ideas Into Practice
Course Content
Six Learning Sessions
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Mondays and Thursdays, 10 AM – 12:30 PM EST.
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Beginning January 18, 2027, ending February 4, 2027.
“This course is incredibly rich because it offers learning on many levels: self-reflection and growth as a practitioner, a solid grounding in theory and practical tools, and resources for working with clients, whether you are providing one-on-one coaching, mediation or group processes.
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Harry and Lisa are wonderfully adaptive trainers, and whatever your needs are and whatever level you are at in your practice, you can be sure that there is something in this course for you.”
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Leanna Haythorne, Fed Gov Practitioner
“I have had the immense pleasure of learning from and with both Harry and Lisa Webne-Behrman over the past 25 years. While they are both excellent trainers who will help you really explore concepts and learn how to put what you learn into practice, they are both exceptional practitioners who model what they teach.
From each encounter with Harry and Lisa, I have come away with an increased understanding of conflict and conflict resolution as well as a better sense of my own ability to help others work through conflict.”
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Cheryl Stinski, Alternative Resolutions
Meet Your Instructors
Harry Webne-Behrman has served as a facilitator, consultant, educator, and mediator for over 35 years. Along with his partner, Lisa Webne-Behrman, he served as Senior Partner of Collaborative Initiative, Inc., a private consulting and mediation firm based in Madison, Wisconsin from 1991-2017. Harry has worked with hundreds of businesses, schools, community groups and public agencies, facilitating large-scale deliberation and engagement processes, as well as mediating interpersonal disputes, and he maintains tremendous enthusiasm about the importance of learning to work collaboratively to build positive work environments.
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Lisa Webne-Behrman, Ph.D., C. Psych is a Licensed Psychologist, Facilitator, and Mediator with over 30 years of experience in the fields of Psychology and Dispute Resolution, both in the USA and Canada. Lisa and her partner, Harry Webne-Behrman, served as Senior Partners of Collaborative Initiative, Inc., a private consulting and mediation firm based in Madison, Wisconsin, from 1991 to 2017. Lisa has worked with hundreds of schools, non-profits, government agencies, and healthcare organizations, mediating both interpersonal and team-based disputes, as well as promoting skills and training in dispute resolution, facilitation, mediation and the development and implementation of dispute resolution systems within workplaces and organizations.
