Navigating Conflict for Municipal Teams
A One-Day Intensive Training to Build Conflict Competency
For leaders and staff
About this workshop
With the Canadian Institute for Conflict Resolution (CICR) presence at the Federation of Canadian Municipalities (FCM) 2025 conference and trade show, we wanted to come up with a workshop tailored specifically to the needs of municipalities and municipal teams.
Municipal teams work at the intersection of change, service delivery, and public engagement. Conflict is a normal part of that work, but how we respond to it makes all the difference. With the right tools and mindset, it can become a pathway to greater trust, stronger collaboration, and more effective service delivery.
This 1-day interactive training from CICR supports municipal teams in developing the essential mindset and practical skills to respond, rather than react, when interpersonal conflict arises.
Who is this training for?
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Frontline staff engaging with citizens and community members better serve clients and maintain positive relationships.
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Supervisors, managers, and directors overseeing municipal teams and programs.
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Municipal staff seeking practical tools for navigating conflict in their day-to-day work.
CICR’s training is grounded in Community-Based Conflict Resolution (CBCR) and over 35 years of experience in building conflict resilience across sectors in Canada and beyond.
Our workshops are highly experiential, integrative, and relational. We don’t just teach conflict resolution—we foster a learning community where participants reflect on their own conflict styles, engage in guided practice, and learn new tools to shift how they communicate, listen, and respond in difficult circumstances.
CICR’s Approach to Conflict and Training
What you'll learn
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An introduction to CICR’s CBCR approach.
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Key steps for navigating interpersonal conflict with guided exercises, role-play scenarios, and
reflective dialogue.
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Tools for active listening, de-escalation, and communicating with clarity, empathy and neutrality.
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Insights into conflict styles and how they affect communication and collaboration.
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Strategies for staying grounded and managing emotional responses in high-stress interactions.
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A deeper understanding of how conflict shows up in teams and how to respond constructively.
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Increased self-awareness of your personal conflict style, triggers, and biases.
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Practical dialogue tools to use in real-time conversations.
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Experience applying new skills through realistic, supportive role-play scenarios.
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A clearer sense of how to restore trust and move forward after conflict.
What you'll walk away with
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Interested in custom training?
We’d love to help you achieve your goals.
Led by expert practitioners from the Canadian Institute for Conflict Resolution
Trusted by governments, unions, and frontline teams across Canada for 38 years
