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Our Privacy Policy

Welcome to the Canadian Institute for Conflict Resolution (CICR).

We value your privacy and are committed to protecting your personal information.


This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website,, and use our services.

Information We Collect

We collect information you provide us directly, such as when registering for our workshops, subscribing to our newsletter, or contacting us. This information may include your name, email address, phone number, and any other details you choose to share.

In addition, we receive, collect, and store information automatically when you interact with our website. This includes:

  • Protocol (IP) address used to connect your computer to the Internet.

  • Login information, email address, and password.

  • Computer and connection information and purchase history.

  • Session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

  • Personally identifiable information (including name, email, password, communications).

  • Payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our website and services.

  • Improve, personalize, and expand our website and services.

  • Communicate with you, including sending you updates and other information related to your registration or inquiries.

  • Process your transactions and manage your registrations.

  • Understand and analyze how you use our website and services.

SMS Messaging

By providing your phone number to the Canadian Institute for Conflict Resolution, you agree that we may send you text messages. Message and data rates may apply. Message frequency will vary. Reply STOP to opt out of future messaging or HELP for more information. Please refer to our Privacy Policy for more information about how we manage your data.

No mobile information will be shared with third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data consent; this information will not be shared with any third parties.

GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Canadian Institute for Conflict Resolution (CICR) aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

As per the GDPR, you have the right to:

  • Access the personal data that we hold about you.

  • Rectify any personal data that is inaccurate or incomplete.

  • Request the deletion of your personal data under certain conditions.

  • Object to the processing of your personal data.

  • Request the restriction of the processing of your personal data.

  • Withdraw your consent at any time when we rely on your consent to process your personal data.


To exercise any of these rights, please contact us using the contact information provided below.

Sharing Your Information

We do not share your personal information with third parties for marketing or promotional purposes. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you as long as those parties agree to keep this information confidential.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

Your Rights

You have the right to access, correct, or delete your personal information that we hold. You can also object to our processing of your data and request that we restrict our use of your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Questions? Contact Us

If you have any questions about this Privacy Policy, contact us at:

Canadian Institute for Conflict Resolution (CICR)  
223 Main Street, Box 79, Ottawa, ON, K1S 1C4 Canada
Phone: +1 (343) 633-0100

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