Our Privacy Policy
Welcome to the Canadian Institute for Conflict Resolution (CICR).
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, cicr-icrc.ca, and use our services.
CICR is a Canadian non-profit organization subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances.
Information We Collect
We collect information you provide to us directly, such as when registering for our programs, subscribing to our newsletter, or contacting us. This information may include your name, email address, phone number, and any other details you choose to share.
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We also receive and store certain information automatically when you interact with our website. This includes your IP address, browser type, pages visited, session duration, and referring URLs. This data helps us understand how visitors use our site so we can improve the experience.
How We Use Your Information
We use the information we collect to:
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Provide, operate, and maintain our website and services.
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Improve, personalize, and expand our website and services.
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Process your transactions and manage your registrations.
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Send administrative communications related to training registrations, reminders, and participant support, including optional SMS messages when consent is provided.
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Understand and analyze how you use our website and services.
Cookies and Analytics
Our website uses cookies and similar technologies to help us understand how visitors interact with our site. By continuing to use our website, you consent to the use of these technologies as described below.
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Analytics tools we use:
Google Analytics (GA4) collects anonymized data about site traffic, page views, session duration, and visitor behaviour. This information helps us understand which pages and programs are of interest to our visitors. Google Analytics uses cookies to distinguish unique visitors and sessions. You can learn more about how Google uses data at google.com/policies/privacy/partners.
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Google Ads conversion tracking helps us measure the effectiveness of our advertising campaigns. When you arrive at our site through an ad, a cookie may be placed to track whether you completed a specific action (such as submitting a form). This data is reported in aggregate and does not personally identify you.
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Wix, our website platform, uses cookies for essential site functionality, including session management, security, and performance monitoring.
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Your choices: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies at any time. Blocking certain cookies may affect your experience on our site. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout).
SMS Messaging
​If you choose to provide your mobile phone number through our website forms, it may be used to communicate with you about your registration, reminders, scheduling updates, or support, including via SMS messaging where consent has been provided.
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By providing your phone number and consenting through our web forms, you agree to receive SMS messages from CICR.
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Message frequency may vary depending on your interaction with our services. Message and data rates may apply.
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You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below.
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No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Sharing Your Information
We do not share your personal information with third parties for marketing or promotional purposes. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you as long as those parties agree to keep this information confidential.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.
Your Rights under Canadian Privacy Law
Under PIPEDA and applicable provincial privacy legislation, you have the right to:
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Access the personal information we hold about you.
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Request corrections to inaccurate or incomplete information.
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Withdraw your consent for certain uses of your information, subject to legal or contractual restrictions.
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To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
Questions? Contact Us
If you have any questions about this Privacy Policy, contact us at:
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Canadian Institute for Conflict Resolution (CICR)
150 Isabella St, Suite 1105 Ottawa, ON, K1S 1V7 Canada
Email: info@cicr-icrc.ca
Phone: +1 (343) 633-0100
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Last updated: May 2026