Dealing With Conflict
A One-Day Immersion Workshop
Essential Conflict Resolution Skills
About this workshop
With the Canadian Institute for Conflict Resolution (CICR)’s 1-Day Immersion Workshop, participants gain a powerful introduction to the principles and tools of conflict resolution, grounded in our proven Third Party Neutral (TPN) approach.
Conflict shows up in every part of life: whether in workplaces, communities, families, or within ourselves. While it’s often seen as something to avoid or manage quietly, conflict can actually be a doorway to stronger relationships, deeper understanding, and transformative change.
This 1-day experiential training from CICR supports participants in developing the essential mindset and practical skills to respond—rather than react—when interpersonal conflict arises.
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Led by expert practitioners from the Canadian Institute for Conflict Resolution
Trusted by governments, unions, and professionals across Canada for 37+ years
Who is this training for?
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Entry-Level Professionals: to navigate workplace challenges and build their careers effectively.
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Managers, Supervisors, Team Leaders: to facilitate smoother collaboration and maintain team cohesion.
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Anyone Seeking Personal Growth: to improve their personal relationships, whether with family, friends, or neighbours.​
CICR’s training is grounded in Community-Based Conflict Resolution (CBCR) and over 37 years of experience in building conflict resilience across sectors in Canada and beyond.
Our workshops are highly experiential, integrative, and relational. We don’t just teach conflict resolution—we foster a learning community where participants reflect on their own conflict styles, engage in guided practice, and learn new tools to shift how they communicate, listen, and respond in difficult circumstances.
CICR’s Approach to Conflict and Training
What you'll learn
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​​An introduction to CICR’s CBCR approach and TPN Principles.
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Key steps for navigating interpersonal conflict with guided exercises, role-play scenarios, and
reflective dialogue.
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Tools for active listening, de-escalation, and communicating with clarity, empathy and neutrality.
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Insights into conflict styles and how they affect communication and collaboration.
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Strategies for staying grounded and managing emotional responses in high-stress interactions.
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​​A deeper understanding of how conflict shows up in teams and how to respond constructively.
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Increased self-awareness of your personal conflict style, triggers, and biases.
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Practical dialogue tools to use in real-time conversations.
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Experience applying new skills through realistic, supportive role-play scenarios.
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A clearer sense of how to restore trust and move forward after conflict.
What you'll walk away with
In essence, the One-Day Immersion on Dealing with Conflict is valuable for anyone who wants to navigate conflicts effectively, whether in a professional or personal context.
It will equip you with the tools to understand, manage, and resolve conflicts while fostering healthier relationships and promoting peace and harmony.
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Save your seat! View upcoming dates in English and French (Select the 1-Day tab).
Bring this training to your team
If you want to offer this workshop to your entire team or organization, we provide customized training tailored to your specific needs.
Fill out the form below, and we will connect with you to discuss scheduling, content customization, and logistics.
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Request Form
Interested in custom training?
We’d love to help you achieve your goals.
Join our list of formidable clients— a few of many organizations and professionals who trust us.
