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Dealing With Conflict
A One-Day Immersion Workshop 
Essential Conflict Resolution Skills

About this workshop

With the Canadian Institute for Conflict Resolution (CICR)’s 1-Day Immersion Workshop, participants gain a powerful introduction to the principles and tools of conflict resolution, grounded in our proven Third Party Neutral (TPN) approach.

Conflict shows up in every part of life: whether in workplaces, communities, families, or within ourselves. While it’s often seen as something to avoid or manage quietly, conflict can actually be a doorway to stronger relationships, deeper understanding, and transformative change.
 
This 1-day experiential training from CICR supports participants in developing the essential mindset and practical skills to respond—rather than react—when interpersonal conflict arises. 
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Led by expert practitioners from the Canadian Institute for Conflict Resolution
Trusted by governments, unions, and professionals across Canada for 37+ years

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Who is this training for?

  • Entry-Level Professionals: to navigate workplace challenges and build their careers effectively.
     

  • Managers, Supervisors, Team Leaders: to facilitate smoother collaboration and maintain team cohesion.
     

  • Anyone Seeking Personal Growth: to improve their personal relationships, whether with family, friends, or neighbours.​

CICR’s training is grounded in Community-Based Conflict Resolution (CBCR) and over 37 years of experience in building conflict resilience across sectors in Canada and beyond.

 

Our workshops are highly experiential, integrative, and relational. We don’t just teach conflict resolution—we foster a learning community where participants reflect on their own conflict styles, engage in guided practice, and learn new tools to shift how they communicate, listen, and respond in difficult circumstances.

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CICR’s Approach to Conflict and Training

See what participants say about CICR training:
“I leave with more confidence and the techniques to go further on my journey.”

Melissa Wilson, Prevention Officer, Canada School of Public Service

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What you'll learn

  1. ​​An introduction to CICR’s CBCR approach and TPN Principles.
     
  2. Key steps for navigating interpersonal conflict with guided exercises, role-play scenarios, and
    reflective dialogue.

     
  3. Tools for active listening, de-escalation, and communicating with clarity, empathy and neutrality.
     
  4. Insights into conflict styles and how they affect communication and collaboration.
     
  5. Strategies for staying grounded and managing emotional responses in high-stress interactions.
  1. ​​A deeper understanding of how conflict shows up in teams and how to respond constructively.
     
  2. Increased self-awareness of your personal conflict style, triggers, and biases.
     
  3. Practical dialogue tools to use in real-time conversations.
     
  4. Experience applying new skills through realistic, supportive role-play scenarios.
     
  5. A clearer sense of how to restore trust and move forward after conflict.
     
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What you'll walk away with

In essence, the One-Day Immersion on Dealing with Conflict is valuable for anyone who wants to navigate conflicts effectively, whether in a professional or personal context.

 

It will equip you with the tools to understand, manage, and resolve conflicts while fostering healthier relationships and promoting peace and harmony.

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Save your seat! View upcoming dates in English and French (Select the 1-Day tab).

Bring this training to your team


If you want to offer this workshop to your entire team or organization, we provide customized training tailored to your specific needs.

 

Fill out the form below, and we will connect with you to discuss scheduling, content customization, and logistics.

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Request Form

Interested in custom training?

We’d love to help you achieve your goals.

Please provide as many details as possible about your conflict resolution training or intervention objectives: organizational context, number and background of participants, preferred delivery dates, language and location (online or in person).

Thank you, we'll reach out soon!

Join our list of formidable clients— a few of many organizations and professionals who trust us.

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