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Custom Training

Revitalize your team's trust, engagement, and collaboration with CICR's renowned conflict resolution training. Our trainers are seasoned practitioners in the field and will work closely with your organization to design scenarios and skill-building activities tailored to your specific context, competency-building goals, and preferred delivery format.

Why Choose Our Customized Training?
  • Tailored Content: We understand that each organization is unique. Our training is customized to address your specific learning needs and challenges, at any level.

  • Practice and Skill Development: Engage in practical exercises to hone your conflict resolution skills in a safe and empowering environment.

  • Real-Life Scenarios: Our trainers will design scenarios that reflect the situations your team encounters regularly, ensuring a highly relevant group process.

  • Flexible Delivery: Choose the language, date and delivery format that works best for your team, whether it's in-person or virtual.

  • Trust and Collaboration: By investing in conflict resolution training, you'll foster trust, enhance engagement, and promote collaboration within your organization.

What Makes CICR Special?

  • Practitioner-Trainers: Benefit from the wisdom and experience of our seasoned conflict resolution practitioners, who model the principles they teach.

  • Built Upon Your Strengths: Learn from the strengths and expertise your team already has in managing conflict, boosting your self-awareness, confidence, and proficiency.

  • Unique Approach to Conflict: CICR’s Third-Party Neutral (TPN) and Community-Based Conflict Resolution (CBCR) methodologies offer invaluable opportunities for individuals and organizations to explore novel approaches to conflict resolution.

Don't miss the opportunity to empower your team with the abilities and knowledge needed to handle conflicts effectively, from foundational to advanced skills.
Let us bring our approach and expertise to you and transform how your organization deals with conflicts, building lasting conflict competency and resilience. 
Contact us below to discuss how we can tailor our training to meet your needs.

Request Form

Interested in custom training?

We’d love to help you achieve your goals.

Please provide as many details as possible about your conflict resolution training or intervention objectives: organizational context, number and background of participants, preferred delivery dates, language and location (online or in person).

Thank you, we'll reach out soon!

Learning Topics

At CICR, our approach and pedagogy are universal, which means they can be adapted to any community, context, or culture. This adaptability empowers us to craft training experiences that precisely align with your diverse learning objectives and organizational competency-building goals.
How We Customize Your Training
A needs assessment is the cornerstone of our approach. It helps us understand your organization's unique challenges and dynamics. With this information in hand, we design tailored group processes and create customized scenarios that reflect real-life organizational situations.
Flexible Training Options
We understand that every organization has its own schedule and preferences. That's why we offer flexibility in both the format and duration of our training. Whether you prefer online or in-person workshops or sessions ranging from 4 hours to a comprehensive 5-day training, we've got you covered. We also offer training in multiple languages, including French, English, Arabic, and Spanish.
For Everyone, Not Just Practitioners
Our training is not limited to "conflict resolution practitioners" or those aiming to become "third-party neutrals." Our principles can guide anyone seeking to promote safe, inclusive, empowering, and restorative conversations, processes, and relationships. It's about empowering individuals across your organization with valuable conflict-resolution skills.
Topics We Can Cover
Here are some examples of topics we can include in your custom workshop:
Conflict Resolution Fundamentals
  • Understanding Sources & Dynamics of Conflict

  • Layers of Conflict (Positions, Interests, Needs)

  • The Spectrum of Conflict Resolution Choices

  • Self-Awareness (Values, Assumptions, Triggers)

  • Recognizing Conflict Styles and Mindsets

  • Steps and Processes to Resolving Conflict

  • Community-Based Conflict Resolution Values and Peer-Based Experiential Learning

  • Third-Party Neutral Approach and Principles

Mediation Skills - Facilitating Conversations
  • Mediator and TPN’s Role, Skills and Practice

  • The Mediation Process: Pre-Mediation, Storytelling, Negotiating, Brainstorming, Consensus Building, Getting to Agreement

  • Mediator’s Self-Awareness & Self-Management (Inner & Outer World)

  • Challenges in Mediation: Impartiality, Biases, Impasse, Power Imbalances, Ethics

  • Interest-based Mediation and Negotiation

  • Co-Mediation, Online Mediation, Multiparty and Group Processes

Fostering Respect and Wellbeing in the Workplace
  • Competencies and Tools for Workplace Assessment and Harassment Complaints 

  • Interviews, Note Taking and Case Management

  • Presenting Options (Negotiation, Conciliation, and Investigation) in a Neutral Approach

  • Addressing Mental Health and Wellbeing

  • Restorative Approaches & Self-Care Practices

  • Designing Systems and Processes for Conflict Management and Restoration towards Healthy and Harmonious Workplaces

Core Conflict-Resolving Soft Skills & Competencies
  • Active, Reflective, Empathetic Listening

  • Inclusive and Assertive Communication

  • Encouraging Dialogue: Conflict Coaching

  • The Art of the Question and Reframing

  • Giving and Receiving Empowering Feedback

  • Managing Difficult Conversations and Challenging Behaviours 

  • Understanding Human Identity Needs and Deescalating Emotions

  • Moving from Positions to Motivations to Values 

  • Reflective Practice and Self-Management

Group Facilitation and Community Dialogue
  • Role of a TPN Facilitator: Mandate, Group Guidelines

  • Facilitation Competencies and Tools

  • Understanding Group Dynamics and Needs

  • Handling Challenging Behaviours 

  • Experiential Learning and Process Cycle

  • Brainstorming and Reaching Consensus

  • Collaborative and Participative Dialogues

  • Circle and Community Dialogues

  • Using Training as an Intervention Tool.

Advancing Diversity, Equity and Inclusion
  • Creating Psychological Safety to Dialogue

  • Having Conversations and Definitions about Diversity, Equity, Inclusion, Accountability, Difference and Privilege in our Organization.

  • Identity-based and Deep-Rooted Conflicts: Honouring Identity Needs and Dignity

  • Unconscious Biases and Cultural Competence

  • Nurturing an Integrated, Motivated, Engaged, Collaborative, Change & Conflict-Resilient Work Climate and Culture

Trainer facilitating a group process


Our trainers are seasoned practitioners (mediators, facilitators, coaches) who have found in CICR a unique approach and a meaningful community. They will share their experience and wisdom by modelling principles and techniques, facilitating a safe-brave space and enabling a powerful learning community. Our exceptional trainers bring a wealth of expertise, passion, and dedication to help you reach your learning conflict resolution goals, and unleash your full potential.

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