Custom Workplace Conflict Resolution Training
Build your team's capacity to engage with conflict constructively
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Duration and content adjusted to fit your goals.
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Available in English and French.
Why Choose Our Customized Training?
The Canadian Institute for Conflict Resolution (CICR) has empowered managers, leaders, practitioners, and organizations since 1988. Our approach is experiential and reflective: we train in conflict resolution, mediation, facilitation, and community dialogue.
Tailored Content
We understand that each organization is unique. Our training is customized to address your specific learning needs and challenges, at any level.
You learn by doing, not by watching
Our trainers will design scenarios that reflect the situations your team encounters regularly, ensuring a highly relevant, experiential group process and skill development.
Flexible Delivery
Choose the language, date and delivery format that works best for your team, whether it's in-person or virtual.
Trust and Collaboration
By investing in conflict resolution training, you'll foster trust, enhance engagement, and promote collaboration within your organization.
What Makes CICR Different?
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Learn from Practitioners: Our trainers are experienced conflict resolution practitioners who bring real-world practice into the learning space. They don’t just teach the principles, they model them.
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Build on What You Already Know: We don’t approach conflict resolution as a fixed set of techniques to memorize. Our training helps participants recognize and strengthen the skills, instincts, and experience they already bring to conflict.
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Approach Conflict Differently: CICR’s Third Party Neutral (TPN) and Community-Based Conflict Resolution (CBCR) approaches help participants look beyond positions and immediate problems to better understand the people, dynamics, and needs shaping a conflict.
From foundational skills to advanced practice, CICR helps people develop the awareness, confidence, and practical ability to work with conflict more constructively.
Learning Topics
Here are some examples of topics we can include in your custom workshop:
Conflict Resolution Fundamentals
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Understanding Sources & Dynamics of Conflict
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Layers of Conflict (Positions, Interests, Needs)
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The Spectrum of Conflict Resolution Choices
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Self-Awareness (Values, Assumptions, Triggers)
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Recognizing Conflict Styles and Mindsets
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Steps and Processes to Resolving Conflict
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Community-Based Conflict Resolution Values and Peer-Based Experiential Learning
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Third-Party Neutral Approach and Principles
Mediation Skills - Facilitating Conversations
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Mediator and TPN’s Role, Skills and Practice
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The Mediation Process: Pre-Mediation, Storytelling, Negotiating, Brainstorming, Consensus Building, Getting to Agreement
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Mediator’s Self-Awareness & Self-Management (Inner & Outer World)
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Challenges in Mediation: Impartiality, Biases, Impasse, Power Imbalances, Ethics
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Interest-based Mediation and Negotiation
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Co-Mediation, Online Mediation, Multiparty and Group Processes
Fostering Respect and Wellbeing in the Workplace
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Competencies and Tools for Workplace Assessment and Harassment Complaints
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Interviews, Note Taking and Case Management
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Presenting Options (Negotiation, Conciliation, and Investigation) in a Neutral Approach
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Addressing Mental Health and Wellbeing
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Restorative Approaches & Self-Care Practices
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Designing Systems and Processes for Conflict Management and Restoration towards Healthy and Harmonious Workplaces
Core Conflict-Resolving Soft Skills & Competencies
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Active, Reflective, Empathetic Listening
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Inclusive and Assertive Communication
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Encouraging Dialogue: Conflict Coaching
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The Art of the Question and Reframing
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Giving and Receiving Empowering Feedback
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Managing Difficult Conversations and Challenging Behaviours
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Understanding human identity needs and applying conflict-resolution skills to de-escalate tense interactions
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Moving from Positions to Motivations to Values
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Reflective Practice and Self-Management
Group Facilitation and Community Dialogue
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Role of a TPN Facilitator: Mandate, Group Guidelines
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Facilitation Competencies and Tools
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Understanding Group Dynamics and Needs
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Handling Challenging Behaviours
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Experiential Learning and Process Cycle
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Brainstorming and Reaching Consensus
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Collaborative and Participative Dialogues
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Circle and Community Dialogues
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Using Training as an Intervention Tool.
Advancing Diversity, Equity and Inclusion
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Creating Psychological Safety to Dialogue
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Having Conversations and Definitions about Diversity, Equity, Inclusion, Accountability, Difference and Privilege in our Organization.
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Identity-based and Deep-Rooted Conflicts: Honouring Identity Needs and Dignity
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Unconscious Biases and Cultural Competence
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Nurturing an Integrated, Motivated, Engaged, Collaborative, Change & Conflict-Resilient Work Climate and Culture
Practitioner-Trainers
Our trainers are seasoned practitioners (mediators, facilitators, coaches) who have found in CICR a unique approach and a meaningful community. They will share their experience and wisdom by modelling principles and techniques, facilitating a safe-brave space and enabling a powerful learning community. Our exceptional trainers bring a wealth of expertise, passion, and dedication to help you reach your learning conflict resolution goals, and unleash your full potential.
