Community Conflict Resolution Ottawa (CCRO)
Dealing with a conflict and need some guidance?
Community Conflict Resolution Ottawa (CCRO) offers various conflict resolution services like mediation, conflict coaching, facilitation, and workshops.
Get in touch with us today to see how we can assist you:
Call us at 343-633-0200
or toll-free at 1-833-670-2100
email us at email@example.com
Who We Help:
If you're stuck in a conflict and need help finding a solution, or want to be better prepared to handle conflicts in your life, we're here for you. We assist individuals, groups, not-for-profit organizations, and charities.
Our services are free for members of our community who may not have the means to pay for conflict resolution assistance. Our volunteer mediators, coaches and facilitators are ready to assist you.
We can help with various types of conflicts, including:
Disagreements between neighbours, family members, friends, and roommates.
Workplace issues in non-profit organizations and among volunteers.
Community problems that need resolution.
Training on handling conflicts targeted to community and non-profit organizations.
Minor disputes with local stores or businesses,
Family matters that aren't legal in nature, like making decisions about housing for aging parents or separated couples deciding on their child's school.
Please note that we don't handle family issues such as divorce, separation, custody, or estates.
We also can't assist with commercial disputes involving large sums of money. However, there are fee-for-service mediators in the community who are able to offer these types of services.
Seeking outside support to help with a difficult situation is never an easy step.
Community Conflict Resolution Ottawa recognizes this and offers the community a safe, confidential, voluntary and no-cost process to help people work through disputes.
Get in touch with us today to see how we can assist you:
Call us at 343-633-0200
or toll-free at 1-833-670-2100
email us at firstname.lastname@example.org
Find out more about us and our services:
Stay informed and register for upcoming Community Conflict Resolution Ottawa training, communities of practice and volunteer networking events:
New dates to come...
Community Conflict Resolution Intervention
Need someone to help you navigate a conflict?
CCRO can provide volunteer conflict coaching and mediation services, in person or virtual, for those within the National Capital Region (Ottawa-Gatineau).
Call us at 343-633-0200
or toll-free at 1-833-670-2100
email us at email@example.com
or leave us your info here:
Community Conflict Resolution Ottawa (CCRO), formerly CMO (Community Mediation Ottawa), offers conflict resolution services (mediation, conflict coaching, facilitation and conflict resolution workshops) in Ottawa to individuals, groups, non-profit organizations and charities who find themselves at an impasse and would like help to resolve their conflict or would like to be better equipped to handle conflict when it arises in their life.
We create an enabled, transformed community skilled in dealing with conflict so that the needs of the people in conflict are met. CCRO is recognized as the place to go in Ottawa for leadership in dealing with conflict in a community.
We offer quality services that help people resolve conflicts in a way that meets the needs of our community. We build capacity through transferring knowledge of conflict resolution skills.
We follow the standards set by the Ontario Community Mediation Coalition (OCMC)
We have a client focus, responding to client needs
We develop and maintain high skill levels to provide high-quality services
Our services will reflect the diversity of the Ottawa population and be inclusive of all.
Community Conflict Resolution Ottawa operates as a program of the Canadian Institute for Conflict Resolution. CICR has been involved in the field of conflict resolution nationally and internationally for 35 years. CICR welcomes donations and partnership agreements. We are 100% staffed by volunteers who generously donate their time to foster the resolution of conflict in our community.
Community Mediation Ottawa’s Coordinators’ Collective is responsible for guiding the growth and sustainability of the service, developing policies, building a volunteer base, generating internal and external communications, building partnerships in the community and acting as the “face” for the service in the community.
Coordinators serve for one-year, renewable terms. Coordinators are volunteers who are actively involved in the work of the organization, including policy development, administration, volunteer recruitment training and development, as well as developing and facilitating training programs and workshops.
What is Community Mediation?
Community Mediation is a form of conflict resolution in which the mediators act as neutral third parties to help the individuals in conflict find a more productive path forward. Volunteer mediators facilitate a conversation between two or more people who are having a disagreement in order to help them identify a satisfactory solution. It can help participants strengthen their ability to manage future conflicts. As participants in the mediation process develop their own solutions, they can be more satisfying and longer lasting than solutions decided or imposed by an outsider. Volunteer Mediators are drawn from the community and abide by standards set out by the Ontario Community Mediation Coalition.
We can help resolve:
Disagreements between neighbours, family members, friends and roommates.
Certain family issues, such as decisions around housing for ageing parents or couples that have already separated and need to make non-legal decisions, such as the choice of school their child is to attend.
Please note: CCRO does not handle family issues such as divorce, separation, custody or estates. CCRO also does not handle commercial disputes, if significant sums of money are involved. There are fee-for-service mediators in the community who are able to offer these types of services.
Our services are available to:
Cooperative, public and other housing groups
What happens when I contact CCRO?
After you call or email and leave a message for us, a member of our intake team will contact you. During the initial conversation, we will cover a few topics:
What is the conflict about? We will first seek to understand the situation at hand and your perspective on things. This will help us to determine whether mediation is an appropriate approach.
Whether or how we can help. We will explain how mediation works, i.e., that mediators don’t take anyone’s side but support those in conflict through guiding a conversation that will, hopefully, lead to a resolution that will meet both your needs and those of the person with whom you are in conflict. We will remind you that the service is voluntary, confidential and free for those who do not have the ability to pay.
What happens next?
If you decide to proceed, we will then discuss how to best approach the other person or people who should be at the table during mediation.
Agency referrals and confidenciality
If you were referred to CCRO by a community partner or represent an organization that has referred clients to us, note that confidentiality provisions strictly limit what information CCRO will share. In all circumstances, we will only communicate to the referring agency whether a given situation did, or did not, go to mediation and whether or not the mediation occurred.
Community Conflict Resolution Ottawa provides free services to those who do not have the ability to pay. As part of the Canadian Institute for Conflict Resolution, a registered charity, we welcome donations. Donations can be made online at Canada Helps.
What happens during mediation?
We generally follow these steps:
Once all necessary people have agreed to undertake the mediation process, CCRO assigns two mediators to help you. Our mediators are experienced, trained volunteers.
The mediators will not be acting as advocates for any individual or as judges. It will ultimately be up to the people in conflict to determine whether and how they wish to resolve the dispute.
The mediators will meet with each person individually (pre-mediation) in order to get a clear understanding of the conflict, the interests and concerns. They will also help prepare you for the mediation itself. Mediators may suggest coaching prior to or as an alternative to a mediation process.
Once the mediators have determined that everyone is ready for mediation, they will schedule a session at a convenient time and location for everyone. The sessions typically last about three hours.
During the mediation, everyone will have a chance to tell their story and to be listened to by other participants. Open conversation is actively encouraged. The mediators will guide participants to consider their own and the other participants’ needs, interests, feelings and values.
The participants will then be guided to brainstorm possible solutions and to agree on the best options.
An agreement is only reached if all participants feel their needs have been satisfied. Participants may decide to prepare a short, written agreement.
Following the mediation, we will follow up with each of the participants. We may also ask participants to fill out an anonymous evaluation form so we can get feedback from the process.
Conflict coaching is a voluntary, confidential and specialized process aimed at enhancing and managing the way people deal with negative conflict so that they can interact in a more constructive way and reduce the harmful impact on themselves and others.
Coaching is usually done on a one-on-one basis but can be done with a group as well. The conflict coach will use powerful coaching questions to help foster self-awareness, increase understanding of conflict behaviour patterns and improve overall communication skills.
Conflict Coaching can be done in conjunction with mediation as part of a pre-mediation service in order to prepare community clients for mediation. In addition, some clients may not wish to go through mediation for personal reasons, or there may be a reluctance on the other party’s side to participate. Conflict coaching can be offered instead of mediation in such cases.
An intake process is used by CCRO to take down information about the conflict situation. Conflict coaches are then assigned accordingly to coach the client.
Conflict Coaching Services
Community Mediation Training
Community Conflict Resolution Ottawa offers a 21-hour training (3-day course, usually on Friday evening, Saturday and Sunday) at least once each year.
The course emphasizes the co-mediation model endorsed by the Ontario Community Mediation Coalition and the steps involved in mediating conflict. It relies heavily on role-playing with coaching provided by our mediators.
There is a reasonable fee for the training. Participation in the program is available by invitation only. If you are interested in benefiting from this training, please contact us.
We hope to offer the training more frequently, as resources permit.
We also offer workshops and can tailor many of them to an organization’s needs. In addition, if you would like to request a member of our team to make a presentation to your organization, please contact our Program Director at firstname.lastname@example.org to discuss details.
Details of future events will be posted here.
Community of Practice (CoP)
Practising mediation skills through role-play
Participating in skill-building activities
Exploring topics within the field of conflict resolution
Connecting with other practitioners?
Graduates of our 21-hour community mediation training are encouraged to attend our monthly community of practice events. If you would like to join these workshops, please email us and include details of your mediation-related training and experience.
Interested in volunteering with us?
We appreciate your interest in supporting CCRO.
As an entirely volunteer-based organization, we work together to help the Ottawa community. We maintain a roster of volunteer community mediators and welcome volunteers in several other areas. We are also open to providing internship and placement opportunities with educational institutions.
Details on various volunteer roles are below.
Community Mediators work with clients in the community. Our mediators have community mediation training and have been through a mentoring process. We assign two mediators to every mediation process.
Community Mediator – Selection Process
We select experienced volunteer mediators who reflect our community. To serve Ottawa’s diverse population, we seek volunteers from a wide variety of cultural backgrounds, with the ability to speak a variety of languages (especially English and French) of different ages, sexual orientations, and professional backgrounds. We select mediators who are interested in contributing to the Ottawa community by volunteering their time in a variety of ways. Mediators are selected through a rigorous process to ensure that their skill levels are appropriate.
CCRO requires all mediators on its roster to attend a 21-hour training program focusing on the community mediation model endorsed by the Ontario Community Mediation Coalition. If you have completed equivalent training elsewhere, please contact us to discuss the details.
Following the completion of the training program, new mediators will be helped to develop their skills further when they attend our monthly role-play/training events (Community of Practice), where our experienced mediators provide coaching and mentoring. CCRO strives to help the community mediation community and its clients build the capacity to work through conflicts.
We select coaches to be part of our volunteer conflict coaching community based on their training background as well as practical experience with coaching third parties. We offer training on a regular basis through CICR to equip people with the knowledge and practical tools we use in our community setting. Learning and role-play nights occur once a month within Community Conflict Resolution Ottawa to assist our coaches in building the necessary skills to coach community clients with confidence.
Volunteering other skills and expertise
We are always interested in hearing from potential volunteers with expertise in any of the following areas:
- Group facilitation
- Public relations
- Social media
- IT & website admin
- Event planning
If you are interested in joining us, please contact us via email, including your most recent resume.
Occasionally, Community Conflict Resolution Ottawa will consider an unpaid internship for students in post-secondary education programs. Please contact us for details at email@example.com or 347-633-0200
Support Our Work in the Community
Community Conflict Resolution Ottawa is a charitable program of the Canadian Institute for Conflict Resolution and benefits from access to its services. We are 100% staffed by volunteers. However, for individuals who may not be in a position to volunteer their time but who wish to support our work, please consider joining CICR or making a donation:
What is the TPN?Transforming Conflict - Cultivating Peace Certificate - TPN Training CICR's Conflict Resolution, Mediation and Facilitation 160-hour Certificate with a Third-Party Neutral (TPN) Approach equips participants to intervene in conflict situations through key interpersonal skills and coaching, mediation, group facilitation, community dialogue and other peacebuilding competencies that help restore dignity and trust, and address the sources of deep-rooted and identity-based conflict. You will also develop your capacity in third party neutral roles of conciliation, mediation, facilitation of groups in conflict, and designing conflict interventions, through teaching, role-plays and conflict scenarios. You will find below a detailed description of each module. As part of their training, Third-Party Neutrals learn: to remain objective and not take on the burden of conflict; to listen and not be judgmental or reactive; to be flexible and change their roles as the conflict resolution process evolves; to use conciliation, negotiation techniques, mediation, facilitation, dialogue and other group processes to assist conflicting parties in finding mutually acceptable solutions to their problems.
Do I have to do TPN 1 through 4 in order?You must begin with TPN1 and finish with TPN4. However, TPN 2 & 3 can be completed interchangeably. TPN 1 ,2 ,3 ,4 or TPN 1, 3, 2, 4
I want to provide training specific to target my team's needs. Can you provide customized training?Yes. We can, and frequently do, provide customized training that suits the specific needs of each client. After an in-depth consultation we can design a process, program and case studies tailored to the delivery format, learning and certification objectives, languages and participant’s experience level.
As a TPN graduate, are there other courses I can take or ways to stay involved?Yes, after graduating from the TPN program, you can continue your professional development through several avenues. 1. Identity-Based Conflict Seminar - (Description here) 2. Deepening Your Practice - (Description here) 3. Communities of Practice - (Description here) 4. Community Mediation - via Community Mediation Ottawa
What is the registration process for online workshops?Visit the workshop tab on our homepage Choose the workshop of your choice and click the “Book Now” button Fill out the registration form: Provide the required information such as your name, email address, contact number, and any other details requested. Review and confirm: Double-check the information you provided in the registration form for accuracy. Ensure that you have selected the correct workshop(s) and options. Make the payment: Follow the instructions to make the payment using the accepted payment methods. This may involve entering your credit card details, using an online payment platform, or following any other specified payment process. Receive confirmation: Once the payment is successfully processed, you will receive a confirmation email. This confirms your registration for the workshop. If you have chosen a discounted price or opted to pay later for the workshop registration, you will need to fill out a form as mentioned in the registration confirmation email. Here's a general outline of the process: Check your inbox: Look for the registration confirmation email. Open the email: Open the email from the workshop organizer Locate the necessary form: Within the email, there should be a link to access the required form. Click on the provided link: Click on it to be redirected to the online form. Fill out the form: Open the form and provide the necessary information as requested. This may include personal details, proof of full-time student status/proof of employment or any other relevant information required for the discounted price or pay later option. Review and confirm: Double-check the information you have entered in the form for accuracy and completeness. Submit the form: Once you have completed the form, follow the instructions provided to submit it.
What is the deadline for registration?The typical deadline to register for an online workshop is often the Friday prior to the workshop start date. This allows the organizers enough time to process registrations, prepare materials, and communicate necessary information to the participants.
Can I cancel my registration? If so, what is the cancellation policy?Yes, you may cancel your registration for the workshop. However, please note that the cancellation deadline is set to be one week prior to the workshop start date. This means that if you wish to cancel your registration and receive a refund, you must do so before the specified deadline. To cancel your registration, please follow the cancellation procedure provided in the “cicr-icrc Terms and Conditions” document. Make sure to retain any confirmation or documentation related to your cancellation for future reference.
Can I transfer my registration to someone else if I'm unable to attend?Yes, you have the option to transfer your registration to someone else if you are unable to attend the workshop. However, it is requested that you initiate the transfer at least one week prior to the workshop. This allows the organizers to manage the administrative changes effectively and ensure that the new participant receives all the necessary documents and information for a smooth transition.
What are my payment options?The CICR offers four options for remitting payment for the workshop. These options are as follows: Direct deposit: You can make a payment through direct deposit. A void cheque is required for this method. E-transfer: You can choose to make a payment via e-transfer. To do so, you can send the payment to the email address firstname.lastname@example.org. Ensure that you include relevant information, such as your name and the purpose of the payment, in the e-transfer message. Credit card via PayPal: The CICR accepts credit card payments through PayPal. If you prefer to pay using a credit card, you can request a payment link. They will generate a PayPal payment link for you to complete the transaction securely. Cheque: Another option is to remit payment by cheque. You can make the cheque payable to the CICR and provide it as payment for the workshop. Ensure that you follow any instructions provided regarding where to send the cheque and include relevant information, such as your name and the purpose of the payment, on the cheque. When choosing your preferred payment method, consider factors such as convenience, transaction fees (if any), and the provided instructions from the CICR. If you have any specific questions or need further clarification regarding any of the payment options, it is recommended to reach out to the CICR directly using the provided contact information or support channels.
Do I qualify for a discount if I work for a Non-Profit organization or Not-for-profit organization?Yes. In Canada, the terms "non-profit organizations" and "not-for-profit organizations" are often used interchangeably to refer to organizations that are established for purposes other than generating profit for its members or owners. These organizations typically reinvest any surplus funds back into their operations or use them for the benefit of their mission or the community they serve. While there may be slight variations in terminology and legal structures across provinces and territories in Canada, the fundamental concept remains the same. Non-profit organizations are generally understood to be organizations that operate for social, educational, charitable, or other similar purposes, rather than for financial gain.
Can I request a refund for the workshop registration if needed? What is the refund policy?Yes, you can request a refund under certain conditions. It is important to refer to the Terms and Conditions document or contact the workshop organizers directly for detailed information on the refund policy.
Do you have discounts?Yes, there are discounts available for registration. A 20% discount is offered to full-time students and individuals who work for non-governmental organizations (NGOs). However, it's important to note that if your employer is covering the cost of the training, the discounts are not applicable in such cases. To avail the discount, you will need to provide proof of your full-time student status or employment with an NGO. This could include submitting relevant documentation, such as a student ID or an official letter from your employer. After registering for the workshop, please check the registration email to fill out the necessary form or contact the workshop organizers directly to inquire about the discount and the specific process for applying it to your registration. It is important to note that completing the form is necessary to validate your eligibility for the discount. Once you have filled out the form as instructed in the confirmation email, your registration will be considered successfully completed. It's worth mentioning that discounts and promotional offers can vary for different workshops.. Therefore, it is always recommended to refer to the official information provided by the workshop organizers for the most accurate and up-to-date details regarding available discounts and eligibility criteria. If you have any specific questions or require further assistance regarding the discount process or the necessary form, it is recommended to reach out to the workshop organizers directly. They will be able to provide you with the exact steps and any additional information required to successfully apply the discount to your registration.
Do you provide training in both official languages?Absolutely. Each of our workshops are delivered in both English and French. Most of which run simultaneously.
What technical requirements do I need for participating in the online workshop?For any online training, it is mandatory for participants to have the following equipment and settings: Laptop with a camera: Participants are required to have a laptop or computer with a functioning built-in or external camera. The camera will enable video communication and participation during the training sessions. Good audio quality: Participants should ensure that their laptops have a working microphone or an external microphone for clear audio transmission. This will enable effective communication and engagement during the training. Stable internet connection: A reliable and stable internet connection is necessary to participate in the online training without interruptions. Participants should have access to a high-speed internet connection to ensure a smooth learning experience. Cameras must be turned on: Participants are expected to have their cameras turned on during the training sessions. This requirement promotes a group process and enhances the overall learning experience by facilitating visual engagement and interaction among participants. It is essential to meet these requirements to fully participate and benefit from the online training. Prior to the training, participants should ensure that their equipment, internet connection, and camera settings are properly configured and functioning correctly. This will help avoid any technical issues during the training sessions and ensure a productive learning environment for all participants.
Are there any specific software or tools I need to install for the workshop?Yes, for an online workshop, you will need to have access to the Zoom platform. Zoom is a widely used video conferencing software that facilitates online meetings, webinars, and workshops. It enables participants to engage in real-time video and audio communication, share screens, and collaborate with others. To participate in the workshop effectively, you will need to: Install Zoom: If you haven't already, you will need to install the Zoom software on your computer. You can download the Zoom application from the official Zoom website (https://zoom.us/download) and follow the instructions for installation. Create a Zoom account: It is recommended to create a Zoom account using your email address. This will allow you to access additional features and settings during the workshop, such as joining breakout rooms or interacting with other participants. Test your audio and video settings: Before the workshop starts, it's important to ensure that your audio and video settings are properly configured. This includes checking your microphone, speakers, and webcam to ensure they are working correctly within the Zoom software. Join the workshop sessions: Prior to the beginning of the first session, you will receive the necessary meeting links or invitations to join the Zoom sessions. Simply click on the provided link to join the meeting at the scheduled time.
Is there a support team available to assist with queries?Yes, CICR is always available to assist with queries. If you have any questions or need assistance regarding any of our processes, you can contact our support team via email at email@example.com. Alternatively, you can also reach out to them by phone at 343-633-0101. The support team will be able to provide guidance, address any concerns, and help resolve any issues you may encounter.
Will I receive any materials or resources prior to the workshop?For all online workshops, the materials and communications will be delivered through the Mighty Networks learning platform. To ensure a smooth start, it is important to complete the following steps before the first day of the workshop: Join the classroom: Access the specific workshop's designated "space" or classroom on the Mighty Networks platform. This is where all workshop-related activities and discussions will take place. Create a profile: Set up your personal profile within the workshop space. Provide the necessary information such as your name, bio, and profile picture. Creating a profile helps establish your presence and allows other participants to connect with you. Review important information: Look for sections or labeled information within the workshop space that are marked as important. These sections may contain crucial details, guidelines, schedules, or any other relevant information you need to be aware of before the workshop begins. Take the time to thoroughly review and understand this information. By completing these steps, you will be fully prepared to engage with the workshop materials and actively participate in the learning experience from the first day onward. If you encounter any issues or have questions regarding the joining process, profile creation, or accessing important information, reach out to the workshop organizers or the provided support channels within the Mighty Networks platform for assistance. Please note that the specific instructions and steps may vary depending on the workshop and the setup on the Mighty Networks platform. Always refer to the instructions and guidance provided by the workshop organizers for the most accurate information and a seamless onboarding experience.
CICR-ICRC Terms and ConditionsWorkshops Terms & Conditions Please review our cancellation and attendance policies regarding your workshop. Cancellation Policy. Registrations cancelled seven or more days before the first day of the workshop are refundable, or you can keep a credit on file to attend a future training. No-shows, withdrawals or cancellations made less than seven days before the workshop are non-refundable. If you aren’t able to attend, you are welcome to transfer your registration to another suitable individual. Please contact firstname.lastname@example.org if an emergency occurs. We reserve the right to cancel workshops due to unforeseen circumstances or low registration numbers. Liability is limited to a refund of workshop fees only. Attendance Policy. The experiential learning approach and group dynamics in CICR workshops require the participant’s full participation and engagement, whether in person or online. Participants who miss more than 2 hours of a 5-day workshop will not receive a certificate. To qualify for their certificate, participants will be asked to complete the missed training at a future date. If an emergency occurs during training, please speak with your trainer. Online Workshops. Participants are required to have a computer or tablet with an updated Zoom application and good connectivity, and to be fully present during the workshop (i.e. having the camera on). The login and document access details will be emailed to participants before the workshop date. Participants will receive their digital certificate via email the month after completion of the training. Questions and Special Accommodations. Please contact the CICR office at (343) 633-0100 or email@example.com for any questions or concerns, or to discuss any special needs or accommodations you may require for a positive learning experience. Filming and Photography. CICR may record the workshops in whole or in part for internal training purposes and the continuous improvement of our programs. CICR holds confidentiality in the highest regard; participants will be consulted if material they appear in should be used publicly. Should you have any questions, please reach out to us at firstname.lastname@example.org. Continuing Professional Development. A certificate will be awarded upon the completion of the workshop specifying the topics and training hours. While many associations and licensing bodies accept CICR workshops for continuing education credits, questions about approval should be directed to the association for which you are requesting the credits. © CICR 1988-2023 All rights reserved. Recording or reproduction of this copyrighted work is prohibited. The participant’s workbook and all other workshop materials are provided for their learning process and cannot be used, modified, transmitted or copied for other presentations or workshops without written authorization from the Canadian Institute for Conflict Resolution. Conditions générales de l'atelier cicr-icrc Veuillez consulter nos politiques d'annulation et de participation concernant votre atelier. Politique d'annulation. Les inscriptions annulées sept jours ou plus avant le premier jour de l'atelier sont remboursables, ou vous pouvez conserver un crédit dans votre dossier pour participer à une prochaine formation. Les inscriptions non présentées, les retraits ou les annulations effectués moins de sept jours avant l'atelier ne sont pas remboursables. Si vous ne pouvez pas participer à l'atelier, vous pouvez transférer votre inscription à une autre personne appropriée. Veuillez contacter email@example.com en cas d'urgence. Nous nous réservons le droit d'annuler des ateliers en raison de circonstances imprévues ou d'un faible nombre d'inscriptions. La responsabilité se limite au remboursement des frais d'atelier. Politique d'assiduité. L'approche d'apprentissage par l'expérience et la dynamique de groupe dans les ateliers de l'ICRC exigent la pleine participation et l'engagement du participant, que ce soit en personne ou en ligne. Les participants qui manquent plus de 2 heures d'un atelier de 5 jours ne recevront pas de certificat. Pour obtenir leur certificat, les participants seront invités à suivre la formation manquée à une date ultérieure. Si une urgence survient pendant la formation, veuillez en parler à votre formateur. Ateliers en ligne. Les participants doivent disposer d'un ordinateur ou d'une tablette avec une application Zoom à jour et une bonne connectivité, et être pleinement présents pendant l'atelier (c'est-à-dire avoir la caméra allumée). Les détails de connexion et d'accès aux documents seront envoyés par courriel aux participants avant la date de l'atelier. Les participants recevront leur certificat numérique par e-mail le mois suivant la fin de la formation. Questions et aménagements spéciaux. Veuillez contacter le bureau de l'ICRC au (343) 633-0100 ou à firstname.lastname@example.org pour toute question ou préoccupation, ou pour discuter de tout besoin spécial ou de toute adaptation dont vous pourriez avoir besoin pour une expérience d'apprentissage positive. Filmer et photographier. L'ICRC peut enregistrer les ateliers, en tout ou en partie, à des fins de formation interne et d'amélioration continue de ses programmes. L'ICRC accorde la plus grande importance à la confidentialité ; les participants seront consultés si le matériel dans lequel ils apparaissent doit être utilisé publiquement. Si vous avez des questions, n'hésitez pas à nous contacter à email@example.com. Développement professionnel continu. Un certificat sera remis à l'issue de l'atelier, précisant les sujets et les heures de formation. Bien que de nombreuses associations et organismes de réglementation acceptent les ateliers de l'ICRC pour les crédits de formation continue, les questions relatives à l'approbation doivent être adressées à l'association pour laquelle vous demandez les crédits. © CICR 1988-2023 Tous droits réservés. L'enregistrement ou la reproduction de cette œuvre protégée par le droit d'auteur est interdit. Le cahier du participant et tous les autres documents de l'atelier sont fournis pour leur processus d'apprentissage et ne peuvent être utilisés, modifiés, transmis ou copiés pour d'autres présentations ou ateliers sans l'autorisation écrite de l'Institut canadien pour la résolution des conflits.
What happens when the participants reach an agreement?If desired, the individuals in conflict, with the assistance of the mediators, can prepare and sign a written agreement that all parties involved will acknowledge and confirm. It's important to note that the agreement reached through mediation is not legally binding.
Do you offer paid internships or placements?We are continuously eager to connect with enthusiastic and skilled individuals interested in collaborating with us. Community Conflict Resolution Ottawa operates solely with volunteers. Additionally, we are open to considering unpaid internships and placements for students enrolled in post-secondary education programs. For further information and details, please don't hesitate to contact us at firstname.lastname@example.org or call us at 343-633-0200. We look forward to hearing from you!
Can I support you by sharing other skills and expertise?We are a fully volunteer-based organization and warmly welcome individuals with proficiency in various activities related to running a small, non-profit conflict resolution organization. If you are enthusiastic about joining our team, we encourage you to reach out to us. Please feel free to contact us for further information or to express your interest in volunteering with us. We look forward to hearing from you!
Can I bring someone else with me for moral support?On occasion, individuals may express the desire to include someone who is not directly involved in the conflict during the mediation process. At CCRO, we understand the importance of providing additional support to those in mediation. If all parties involved in the mediation agree to the presence of a support person, they are more than welcome to bring them along. However, before the mediation session takes place, the role and involvement of the support person will be openly discussed and agreed upon by all parties. This ensures that the presence of the support person enhances the mediation experience without disrupting the process, and that everyone is clear on their role and contribution during the session. We strive to create an environment that fosters cooperation and understanding, and accommodating the presence of a support person can contribute to a positive and effective resolution process.
Who can use our services?We welcome requests for our services from a wide range of clients, including individuals, municipal services, housing groups, non-profit organizations, and community organizations. While our primary focus remains on community mediation, we also consider certain family-related issues for mediation assistance. Specifically, we are available to address decisions related to housing for aging parents or couples who have already separated and need to make non-legal decisions, such as choosing a school for their child. In these situations, our mediation process can provide a constructive and supportive environment for parties to work together and reach mutually agreeable resolutions.
Is mediation confidential?Absolutely, confidentiality is a fundamental aspect of our mediation process. We take great care in safeguarding all information shared during the entire mediation journey, including the initial contact, pre-mediation process, the mediation session itself, and its outcomes. Any information disclosed within this context will be held in strict confidence. However, it is essential to acknowledge that there are certain exceptions to confidentiality, which include cases involving a threat of violence, self-harm, or instances where a child has been harmed. In such situations, we are legally and ethically obligated to take appropriate action and report the necessary information to ensure the safety and well-being of all individuals involved. Furthermore, if you have been referred to us by a community partner or represent an organization that has referred clients to our services, we will maintain confidentiality with regards to the information shared. The communication we have with the referring organization will be limited to whether a specific situation went to mediation and whether the mediation actually occurred. All other details and discussions within the mediation process will be held in the strictest confidence.
What happens during a mediation?The mediation session typically lasts up to three hours, with the duration depending on the complexity of the conflict. In some cases, the mediation process may require more than one session to reach a resolution. Throughout the mediation, each participant will have the opportunity to express their perspective and experiences, and everyone will be attentively heard by the others. The mediators will facilitate the process, encouraging participants to collaboratively generate potential solutions and explore the best options available. It's important to note that any agreement reached is contingent on the support and consent of all participants involved. If the parties agree, they may choose to document their agreed-upon terms in a brief, written agreement. The mediators can provide assistance in drafting this agreement to ensure it accurately reflects the outcomes of the mediation.
What is mediation?Mediation is a conflict resolution process: it involves a discussion between conflicting parties, with mediators acting as neutral third parties to facilitate communication, enabling the parties to express their perspectives, actively listen to one another, and collaboratively determine a path forward. The primary role of mediators is to assist the parties in finding their own resolution, rather than imposing a solution upon them. As a result, any agreement reached is contingent on the satisfaction of each person involved in the conflict. It is essential to note that mediation is a fully voluntary process and can be terminated by any participant or mediator at any point during the proceedings. This voluntary nature grants participants the autonomy to engage in the process willingly and ensures a sense of empowerment throughout the mediation session.
Will the mediators decide what I will have to do?No. In community mediation, the role of mediators is to facilitate the conversation between the parties in conflict, not to impose a solution. Unlike arbitration, where a neutral person makes the final decision after hearing both sides, community mediators remain neutral and do not pass judgment or decide on the outcome. Instead, community mediators are there to guide and support the parties in conflict through a facilitated conversation. Their aim is to help the participants find a mutually agreeable solution or resolution to their dispute. By fostering effective communication and encouraging understanding between the parties, community mediators empower them to collaboratively arrive at their own resolution. This approach ensures that the participants maintain control over the process and the final outcome, promoting a sense of ownership and satisfaction with the agreed-upon solution.
How is community mediation different from family mediation or judicial processes?Community mediation is designed to address conflicts among community members and is conducted independent of the court system. It is important to note that the Community Conflict Resolution Organization (CCRO) does not deal with family matters like divorce, separation, custody, or estates. Additionally, for commercial disputes involving substantial sums of money, CCRO's scope does not cover them. Nevertheless, under certain circumstances, CCRO may offer assistance by providing referrals to mediators within the region who handle such specific cases.
Do you offer any training?Community Conflict Resolution Ottawa maintains a high standard for its roster of mediators, requiring all individuals to complete a comprehensive 21-hour community mediation training program. This program focuses on the community mediation model endorsed by the Ontario Community Mediation Coalition, ensuring that our mediators are well-equipped with the necessary skills and knowledge to facilitate effective conflict resolution. Participation in this training program is by invitation only, and we carefully select individuals who demonstrate a strong commitment to the principles of community mediation. While the training has traditionally been offered annually, our goal is to expand its availability and offer it more frequently as resources permit. By continuously investing in the training and development of our mediators, we aim to maintain the highest level of expertise and professionalism, enabling us to provide exceptional mediation services to the community.
I have taken mediation training, and would like to volunteer with you to build some experience. How can I go about this?We kindly request that you submit your resume, outlining your relevant experience and training to date. At CCRO, the selection of volunteer mediators follows a rigorous process that includes assessments conducted during role-plays, comprehensive training, and concludes with a panel evaluation. We place a high level of importance on the responsibility of selecting volunteers and ensuring that our mediators possess the necessary qualifications and skills to serve the community effectively.
How much do your services cost?CCRO is proud to offer its mediation services free of charge, as our volunteer mediators generously contribute their time and expertise without receiving payment for their individual services. We believe in making conflict resolution accessible to all members of the community without financial barriers. While our mediation services are provided at no cost, as a charitable program operating under the Canadian Institute for Conflict Resolution, a registered charity, we do gratefully accept donations. These contributions play a crucial role in sustaining and expanding our services, ensuring that we can continue to serve the community effectively. Should you wish to make a donation and support our cause, you can do so conveniently online through CanadaHelps.
How do I prepare for mediation?As part of the pre-mediation phase, our mediators will meet individually with each person involved in the conflict. During these private meetings, they will gather more in-depth information about the nature of the conflict and assist each individual in preparing for the actual mediation session. These pre-mediation meetings help to establish a deeper understanding of the issues and concerns, laying the groundwork for a productive mediation session. Once the mediators determine that everyone is adequately prepared, they will proceed to schedule the mediation session at a time and location convenient for all parties involved. We offer the option of conducting mediation sessions online using a Zoom account, which provides a convenient and accessible platform for remote communication. However, if in-person mediation is preferred or deemed more appropriate for certain situations, this can be discussed and arranged with the mediators as well. By providing these flexible options for conducting mediation, we aim to accommodate the preferences and needs of all participants, ensuring a smooth and efficient resolution process.
What services do you offer?Community Conflict Resolution Ottawa (CCRO) offers mediation, facilitation and coaching services to Ottawa residents, including free services for those who do not have the ability to pay. Our volunteer mediators offer confidential, impartial, conflict resolution services to two or more people who are having a disagreement in order to help them identify a satisfactory solution.
Who are the mediators?At CCRO, our mediation services are facilitated by experienced and well-trained volunteers who serve as mediators. For each case, we assign two mediators to ensure a balanced and effective mediation process. The primary role of our mediators is to act as impartial facilitators of communication between the involved parties. They are there to assist the parties in exploring their perspectives, needs, and interests in a constructive manner. Mediators remain neutral throughout the process and refrain from passing judgments, making suggestions, or assigning blame. By maintaining their neutrality, our mediators create a safe and non-adversarial environment, allowing the parties to focus on understanding each other's viewpoints and collaboratively finding solutions that are mutually beneficial. The mediators guide the conversation, promote active listening, and help the parties to reach a resolution that addresses their concerns and interests. This neutral and supportive approach is essential in fostering a productive and respectful mediation experience, which ultimately facilitates the journey towards a positive resolution.
How do I know things will work after we leave the room?Several weeks after the mediation, we will conduct follow-up conversations with each participant to inquire if they require any additional assistance. Additionally, we will request participants to provide feedback through an anonymous evaluation form to help us enhance the quality of our services. Your input is valuable in our ongoing efforts to improve and refine our mediation process.
I’m not 100% comfortable in English or French? Do you offer translation?Our priority is to ensure effective communication and understanding among all participants during the mediation process. If you believe having a translator's assistance will help you communicate more comfortably with the other party and if both parties agree, you are welcome to bring a translator to the mediation session. If you don't have someone available who can translate for you, CCRO will make efforts to find a neutral and proficient translator to assist in the mediation. Our goal is to facilitate a smooth and constructive dialogue, and having a skilled translator can be instrumental in achieving that objective.
I want to learn more about becoming a mediator. What should I do?Mediation is a dynamic and promising field that offers numerous opportunities for personal and professional growth. If you are interested in pursuing a career in this field, there are several outstanding programs available locally that can cater to your specific interests and goals. One notable program is the Third Party Neutral program offered by the Canadian Institute for Conflict Resolution. For more detailed information about this program and the opportunities it presents, please visit their official website. By exploring such programs, you can equip yourself with the necessary skills and knowledge to become an effective mediator and contribute to conflict resolution in diverse contexts.
What is conflict coaching?Conflict coaching is a voluntary, confidential, and specialized process with the aim of enhancing and managing how individuals handle negative conflict. The goal is to enable participants to interact more constructively and reduce the detrimental impact on themselves and others. This personalized coaching is typically conducted on a one-on-one basis, but it can also be adapted for group settings. During conflict coaching, powerful coaching questions are utilized to foster self-awareness, deepen understanding of conflict behavior patterns, and improve overall communication skills. In addition to its standalone applications, Conflict Coaching can be offered in conjunction with mediation as a pre-mediation service. This preparatory coaching helps community clients to be ready for the mediation process. Furthermore, for certain cases where clients may not wish to engage in mediation due to personal reasons or if there is reluctance from the other party to participate, Conflict Coaching can serve as an alternative approach. CCRO employs an intake process to gather relevant information about the conflict situation, enabling us to assign appropriate conflict coaches who will support and guide the clients throughout the coaching journey.
What is Conflict CoachingConflict coaching is a voluntary, confidential, and specialized process aimed at empowering individuals to handle negative conflicts more effectively. The primary objective is to help individuals interact in a more constructive manner, thereby reducing the detrimental impact on themselves and others. Typically conducted on a one-on-one basis, conflict coaching can also be carried out with groups when necessary. During coaching sessions, skilled conflict coaches employ powerful questioning techniques to promote self-awareness, enhance understanding of conflict behavior patterns, and improve overall communication skills. Furthermore, Conflict Coaching can be provided as a pre-mediation service in conjunction with mediation, assisting community clients in preparing for the mediation process. It can be particularly useful when clients have personal reasons for not wishing to engage in mediation or when there is reluctance from the other party to participate. In such cases, Conflict Coaching can be offered as an alternative to mediation. To ensure a tailored approach, CCRO employs an intake process to gather relevant information about the conflict situation, enabling the assignment of appropriate conflict coaches to each client.
Why use community mediation?Seeking outside support to address a challenging situation is undoubtedly a difficult decision. At CCRO, we understand and acknowledge the courage it takes to take this step. Our organization is committed to providing the community with a secure, confidential, and voluntary process to aid individuals in working through their disputes. Our goal is to create a supportive environment where people can find constructive solutions to their conflicts. You can trust that your concerns will be treated with utmost confidentiality and respect throughout the entire mediation process.
What happens when I contact Community Conflict Resolution Ottawa?Once you get in touch with us via phone or email, one of our intake team members will reach out to you. It's essential to note that having this initial conversation does not obligate anyone to proceed with mediation. During the conversation, our team member will listen to your concerns and the circumstances that prompted you to contact us. We aim to gain a clear understanding of the situation at hand. At this stage, our team will also take the opportunity to explain how the mediation process works, ensuring that you have a good grasp of what to expect. This discussion will be helpful in determining whether mediation is a suitable approach to address your specific conflict. If it is deemed appropriate to proceed with mediation, we will guide you through the next steps in the process. This includes how to initiate contact with the person you are in conflict with and outline the necessary procedures for setting up the mediation session. Ultimately, the decision to pursue mediation will be entirely voluntary, and we respect your autonomy throughout the entire process.
What happens when there is no agreement?While we strive for successful resolutions in all mediations, it is essential to acknowledge that not every mediation results in a conclusive outcome. At CCRO, we understand that some conflicts may require additional time and effort to reach a resolution. In instances where the initial mediation does not lead to a satisfactory agreement, our mediators remain available for follow-up conversations or subsequent mediation sessions. We are committed to continuing our support and efforts to help parties find a resolution that addresses their concerns and interests. Our mediators' dedication to assisting parties in conflict extends beyond the initial mediation, ensuring that we remain a resource for ongoing communication and potential future mediations if necessary.