Conflict Management Training That Fits You.
Training designed to change how your team works through conflict together.
Customized,
practitioner-led,
lasting.
Taught by practitioners who do this work every day
The Canadian Institute for Conflict Resolution (CICR) has empowered managers, leaders, practitioners, and organizations since 1988. Our approach is experiential and reflective: we train in conflict resolution, mediation, facilitation, and community dialogue.
The "soft" skills behind every good leader
Our programs draw from the full spectrum of conflict resolution, mediation and facilitation. You leave with foundations that apply in any professional setting.
You learn by doing, not by watching
Real scenarios, direct feedback, and reflective practice. You work through actual conflict dynamics in the room, not case studies about someone else's.
Trainers who practice what they teach
Our trainers actively work in conflict resolution and mediation. They bring what's current, not what's textbook, and model it into every session.
The goal is self-sufficiency
You develop the awareness and confidence to face difficult situations without external intervention. We strengthen your capacity, not create a dependency.
Grow My Skills
Conflict Management Courses
Our certification programs strengthen your capacity to respond to conflict with confidence, whether you're leading a team, facilitating a process, or working through a difficult conversation.
"People came back with a different way of listening, a different way of showing up in meetings. They stopped avoiding the hard topics and started approaching them with real confidence."
Director, Workplace Well-being, Federal government
"The trainers are practitioners who mediate real conflicts, not just people who teach about them. Three months later, my team is facilitating conversations they would have avoided entirely before."
HR Director, Public sector organization
"Before this training, our default was avoidance. If something was uncomfortable, people would go around it, not through it. Our managers now check in with their teams, they name tensions when they see them, and they hold space for people to disagree without it becoming personal. That's a cultural shift."
Director, People and Culture, Non-profit organization
Train My Team
Build your team's capacity to engage with conflict constructively
Custom, experiential training designed around your organization's reality. Duration and content adjusted to fit your goals.
Available In-Person and Online, in English and French.
Led by expert practitioners from the Canadian Institute for Conflict Resolution
Trusted by governments, unions, and frontline teams across Canada for 38 years
..and hundred more organizations across government, healthcare, education, and the private sector.
Featured in...
