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Learning how to stay neutral during conflict does not mean becoming passive or indifferent. It means resisting the urge to take sides while remaining attentive to the concerns, needs and dignity of everyone involved. Neutrality becomes more difficult when emotions run high or one perspective feels more convincing. For mediators, leaders and anyone helping others navigate workplace, family or community disputes, assumptions and reactions can undermine trust and close down comm

Workplace conflicts are inevitable, and managing them effectively is crucial for maintaining a harmonious and productive environment. At the Canadian Institute for Conflict Resolution (CICR), we specialize in equipping individuals, professionals, and organizations with the necessary skills to transform conflicts into opportunities for growth and understanding. So, what exactly is conflict resolution? According to Harvard Law School, Conflict resolution can be defined as the