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Mediation and facilitation both use a neutral third party to support constructive communication, but they address different needs. Mediation generally helps people involved in a dispute explore the issues and work toward mutually acceptable outcomes. Facilitation helps a group structure discussion, participation and decision-making around shared issues. Choosing the appropriate process depends on factors such as the nature of the conflict, the number of participants and the o

Conflict resolution practitioners help individuals, teams and organizations address disagreements through processes such as mediation, facilitation, conflict coaching and dialogue. The path into this work varies according to the role, employer and professional context. Whether you are a leader, manager, human resources professional or aspiring mediator, it is important to understand the difference between completing a certificate program, gaining practical experience and purs

Workplace conflicts are inevitable, and managing them effectively is crucial for maintaining a harmonious and productive environment. At the Canadian Institute for Conflict Resolution (CICR), we specialize in equipping individuals, professionals, and organizations with the necessary skills to transform conflicts into opportunities for growth and understanding. So, what exactly is conflict resolution? According to Harvard Law School, Conflict resolution can be defined as the