
Understanding Conflict
A Free Webinar on How to Navigate Conflict
By the Canadian Institute for Conflict Resolution (CICR)
Is Conflict Something You Avoid?
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Do you shy away from tough conversations?
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Struggle to stay calm when things heat up?
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Want to help resolve issues—but fear taking sides?
You’re not alone. And you’re in the right place!
Conflict is natural, and necessary.
Handled poorly, it divides.
Handled well, it transforms.
Whether you're a professional, a community leader, or simply looking to better navigate personal or workplace challenges, this pre-recorded webinar offers a flexible, self-paced introduction to approaching conflict with clarity, confidence, and compassion.
Got 30 minutes? That’s all you need to start transforming how you approach conflict.

In this webinar we will cover

Presented by Kawtar El Alaoui,
CICR Practitioner & Trainer
This presentation will be delivered by Kawtar El Alaoui, LL.B, PCC, an award-winning leadership coach, facilitator, and best-selling author of Unfolding Peace.
Her work supports mission-driven leaders, professionals, and organizations to become powerful change agents by bridging purpose, whole-brain leadership, and effective strategy while increasing well-being and flow within teams.
About CICR
Empowering individuals and organizations to resolve conflict peacefully since 1988.
Established as a non-profit, charitable organization, the Canadian Institute for Conflict Resolution (CICR) has conducted conflict resolution training, interventions and participatory dialogues and workshops to all sectors of nonprofit and private institutions in Canada and abroad.
With more people ready to facilitate safe spaces, constructive dialogue and positive processes, we will enable conflict-resolving and conflict-resilient communities and foster positive change.
