Conflict Resolution Fundamentals

• Understanding Sources & Dynamics of Conflict

• Layers of Conflict (Positions, Interests, Needs)

• The Spectrum of Conflict Resolution Choices

• Self-Awareness (Values, Assumptions, Triggers)

• Recognizing Conflict Styles and Mindsets

• Steps and Processes to Resolving Conflict

• Community-Based Conflict Resolution Values and Peer-Based Experiential Learning

• Third-Party Neutral Approach and Principles

Mediation Skills - Facilitating Conversations

• Mediator and TPN’s Role, Skills and Practice

• The Mediation Process: Pre-Mediation, Storytelling, Negotiating, Brainstorming, Consensus Building, Getting to Agreement

• Mediator’s Self-Awareness & Self-Management (Inner & Outer World)

• Challenges in Mediation: Impartiality, Biases, Impasse, Power Imbalances, Ethics

• Interest-based Mediation and Negotiation

• Co-Mediation, Online Mediation, Multiparty and Group Processes

Fostering Respect and Wellbeing in the Workplace

• Competencies and Tools for Workplace Assessment and Harassment Complaints 

• Interviews, Note Taking and Case Management

• Presenting Options (Negotiation, Conciliation, and Investigation) in a Neutral Approach

• Addressing Mental Health and Wellbeing

• Restorative Approaches & Self-Care Practices

• Designing Systems and Processes for Conflict Management and Restoration towards Healthy and Harmonious Workplaces

Core Conflict-Resolving Soft Skills & Competencies

• Active, Reflective, Empathetic Listening

• Inclusive and Assertive Communication

• Encouraging Dialogue: Conflict Coaching

• The Art of the Question and Reframing

• Giving and Receiving Empowering Feedback

• Managing Difficult Conversations and Challenging Behaviours 

• Understanding Human Identity Needs and Deescalating Emotions

• Moving from Positions to Motivations to Values 

• Reflective Practice and Self-Management

Group Facilitation and Community Dialogue

• Role of a TPN Facilitator: Mandate, Group Guidelines

• Facilitation Competencies and Tools

• Understanding Group Dynamics and Needs

• Handling Challenging Behaviours 

• Experiential Learning and Process Cycle

• Brainstorming and Reaching Consensus

• Collaborative and Participative Dialogues

• Circle and Community Dialogues

• Using Training as an Intervention Tool.

Advancing Diversity, Equity and Inclusion

• Creating Psychological Safety to Dialogue

• Having Conversations and Definitions about Diversity, Equity, Inclusion, Accountability, Difference and Privilege in our Organization.

• Identity-based and Deep-Rooted Conflicts: Honouring Identity Needs and Dignity

• Unconscious Biases and Cultural Competence

• Nurturing an Integrated, Motivated, Engaged, Collaborative, Change & Conflict-Resilient Work Climate and Culture