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Transforming Conflict - Cultivating Peace Certificate

Conflict Resolution, Mediation and Facilitation

with a Third-Party Neutral (TPN) Approach.

CICR's core 160-hour program equips you with the –hard to master– soft skills to prevent, manage and resolve differences with confidence and competence. It strengthens your capacity as a leader and practitioner to choose appropriate responses when dealing with escalated emotions, difficult behaviours, uncomfortable conversations or tense situations in the context of ongoing challenges, changes, and growth.

The advantage of the CICR courses is that they go beyond just resolving the conflict. They are designed to restore healthier relationships between conflicting parties, with the added value of more lasting peace and harmony between them.

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TPN1 Becoming a Third-Party Neutral

Fundamental Conflict Resolution Competencies & Approach

Move from conflict to conciliation, developing your leadership skills as a peace practitioner.

This workshop immerses you in CICR’s fundamentals to allow you to resolve conflicts of medium-level complexity. Via role plays and experiential learning, you will practice core abilities for active listening, coaching, negotiation, mediation, and facilitation. 

You will also learn to identify your values, blind spots, assumptions, triggers, and reactions when faced with difficult situations and choose appropriate responses while acknowledging underlying interests and human identity needs.

This foundational training will familiarize you with a range of conflict resolution intervention options, highlight the attributes of community-based conflict resolution, and lay out the principles of being an effective facilitator and third-party neutral.

Results you can expect to get from TPN1. You will:

  • Gain a much more in-depth understanding of the complexities of conflict.
    Be able to empower people and groups to manage their differences constructively

  • Have the confidence and the skills necessary to mediate or otherwise resolve individual or group conflicts

  • Be comfortable in facilitating dialogue among a group in conflict

  • Have the language and ways to navigate difficult or awkward situations

  • Apply core Principles of conflict-competent leaders:

    • Actively listen without being judgmental or reactive

    • Remain objective and not take on the burden of the conflict

    • Be flexible enough to change roles as the conflict resolution process evolves

Thousands of leaders, managers, and conflict resolution practitioners have gained lasting confidence and competence through this training program. Its success has been proven not only in Canada, but also in diverse settings and social mandates such as Rwanda, Bosnia, the Dominican Republic, Syria, Mali, Afghanistan, Mexico, Central African Republic, and Taiwan.

Powerful outcomes. Through your new-found skills, you will feel more confident and capable to:

  • facilitate safe, inclusive, and respectful conversations and de-escalate emotions, difficult behaviours, and tense situations,

  • improve fractured relationships with family, friends, neighbours or work colleagues,

  • cultivate the required attributes to become a professional conflict resolution practitioner (if you wish to pursue a career in the Alternative or Informal Dispute Resolution field),

  • nurture a visible shift in your own values toward greater peace and harmony, resulting in improved relationships with others,

  • empower people and groups to manage their differences constructively,

  • and finally, be able to call yourself a peace practitioner.

Experiential Learning and Transformative Group Process. Be prepared to:


  • Practice essential skills like listening, coaching, negotiation, mediation, and facilitation through role plays and experiential learning.

  • Identify your values, blind spots, assumptions, triggers, and reactions when faced with difficult situations and learn to choose appropriate responses while acknowledging underlying interests and human identity needs.

  • Use communication, negotiation and conflict-resolution techniques to facilitate conversations.

  • Share and harvest valuable insights from your learning community and a broad network of conflict resolution practitioners.

Once you have taken TPN1, there will likely be opportunities to join a Community of Practice, where you can hone your skills in role plays and other exercises with other graduates of the courses.  

Our grads say:
“I leave with more confidence and the techniques to go further on my journey.”

Melissa Wilson, Prevention Officer, Canada School of Public Service

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The 40 hours of foundational, basic or introductory conflict resolution training of the TPN1 are generally accredited for Continuing Professional Development of various organizations and meet the educational criteria for membership and designations of ADR Institutes.

Essential conflict competencies for leaders, managers, HR, government, business, education, healthcare, legal, and union professionals and those interested in becoming mediators, coaches, facilitators and peace practitioners.

The Transforming Conflict - Cultivating Peace Certificate is divided into four weeks of instruction, which can be attended in person or online:

TPN1  Becoming a Third-Party Neutral

Fundamental Conflict Resolution Competencies & Approach to enable you to resolve simple to medium-level disputes.

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TPN2  Facilitating for Groups in Conflict

An in-depth course in facilitating skills for groups in conflict.

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TPN3  Developing Mediation Skills

An advanced course on mediation techniques and processes.

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TPN4  Integrating Practice & Principles

Integrate a reflective practice to become an effective conflict-competent leader and peace practitioner.

With this suite of courses, you will develop your capacity in conciliation, mediation, facilitation of groups in conflict, and designing conflict interventions. All learned effortlessly via CICR's experiential approach with presentations, role-plays, and conflict scenarios. 

Participants receive a 40-hour certificate for each workshop and a 160-hour certificate for completing all four.​ Our certificate is well recognized in the Alternative Dispute Resolution and the Informal Conflict Management sectors in Canada and abroad, and the hours accredited for Continuous Professional Education. 

What Program Graduates Say

Our graduates recognize the meaningful and transformative influence of this program in their personal lives, leadership styles and conflict resolution practice. This is what they consistently tell us: 


  1. The Third-Party Neutral Principles and Community-Based Conflict Resolution Values present a universal approach to transforming conflict: adaptable to any work setting or group circumstance and culture and using the whole spectrum of intervention choices (coaching, facilitation, negotiation, mediation, leadership).

  2. Its model integrates the deeper layers of identity-based conflict, key to cultivating sustainable agreements and peace (opening paths toward reconciliation).

  3. Its reflective skills practice generates greater self-awareness, self-confidence, and proficiency “that sticks.” 

  4. The training serves as an intervention tool, restoring trust and engagement among its participants.

  5. Its experiential learning methodology draws insights from the group’s knowledge and expertise from the field, harvesting collective wisdom and networking with powerful learning communities.


The following organizations recognize CICR's Third Party Neutral Program as
counting towards the fulfilment of their requirements for accreditation:

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