TPN-3: Developing Mediation Skills

Building on the mediation introduction in TPN-1, the mediation process is explored at a greater level of detail, through key mediator skills such as conflict analysis, facilitating dialogue, reframing and questioning, maintaining fairness and equity, managing emotions, and stimulating creativity. Participants build skills through a series of role plays, while addressing themes such as power imbalance and cultural differences. Practice is enriched by segments on collaboration and negotiation, conflict resolution approaches, process selection, and understanding motivation. Sample mediation agreements, ethical standards, and affiliations for mediators are also presented

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