Community Mediation Ottawa

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Community Mediation Ottawa (CMO) offers mediation, coaching and facilitation services to residents and organizations of the National Capital Region, and is able to provide free services to those who do not have the ability to pay. CMO can help parties resolve their immediate dispute as well as give them tools to manage future conflicts. Mediators assist participants in developing their own solutions to problems, thus creating longer-lasting agreements.

We can help resolve:

  • Disagreements between neighbours, family members, friends and roommates;
  • Workplace issues in non-profit organizations and among volunteers;
  • Community issues;
  • Minor commercial disputes (e.g., with a local store);
  • Family issues of a non-legal nature, such as difficult decisions related to housing for aging parents or for couples who are separated, choosing the school their child is to attend.

CMO does not handle family issues such as divorce, separation, custody or estates. CMO also does not handle commercial disputes where significant sums of money are involved.  CMO may be able to refer parties in conflict who are able to pay for mediation to other resources in the region.

Community Mediation Ottawa also offers workshops on handling conflicts, targeted to community and non-profit organizations. To find out more about these workshops, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Why use community mediation?
Seeking outside help to deal with a difficult situation is never an easy step. CMO recognizes this, and offers the community a safe, confidential, voluntary and no-cost facilitated conversation to help people work through disputes.

Contact us for further information, to request a presentation about our services, or to book an appointment.

Telephone: (613) 235-5800 ext. 6455

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mailing Address:
Canadian Institute for Conflict Resolution
Attn: Community Mediation Ottawa
223 Main Street, Box 79
Ottawa, Ontario
Canada K1S 1C4


In 2009, CICR took over the Community Mediation Program (which later evolved into Community Mediation Ottawa) from the YMCA-YWCA. Its goal is to offer free intervention services (mediation or facilitation) in Ottawa to families and organizations that do not have the financial needs to help resolve their conflicts and that are at an impasse in their communication.

Since then, we have encouraged members of the conflict resolution community and our graduates to share and give back some of their knowledge. It has been a success! In 2011, a partnership was built with the Catholic Centre for Immigrants of Ottawa. Since its launch, CMO has trained over 70 people in mediation and provided workshops on conflict resolution to over 300 people. We have mediated for community and co-op housing, neighbours, boards and steering committees, small business and domestic conflicts.

In August 2013, Jan Michaels became the new Program Coordinator. Prior to joining CMO, she was an executive in the federal public service where her last position was as Senior Director of Labour Standards and Workplace Equity in the Labour Program. As a result of some of this work, in 2013 she received a Canadian Human Rights Commission Award as a “Human Rights Leader for an Outstanding Contribution”.


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