This introductory course is the prerequisite to all of the other TPN modules. It introduces participants to the spectrum of conflict resolution choices; layers of conflict with an emphasis on deep-rooted or identity-based conflict; core attributes of community-based conflict resolution; nine core principles for being an effective TPN. Through role plays and conflict scenarios participants are introduced to values and beliefs and how they impact on conflict; an introduction to negotiation, conciliation and mediation processes and techniques, including guidelines for mediators, the mediation process and process checklists; and an introduction to facilitation which includes basic group dynamics, positive framing of issues and core skills of a facilitator. The course also includes skill practice around questioning techniques and the positive framing of conflictual issues.
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