Intervening in Group Conflict

***Note that the 10 day workshop is designed to be delivered in two portions (week 1 and week 2), with a 4-5 week break between the 2 weeks, to allow participants to apply their learning from week 1 and bring this forward into week 2.

The cost of the 10 days workshop is $2, 950 plus GST

This training program is designed for Informal Conflict Management System (ICMS) practitioners, facilitators, human resource, organizational development, and conflict resolution specialists who want to enhance their skills, knowledge and abilities for conducting successful group interventions for workplace conflict. Group interventions will be explored with emphasis on: group dynamics; paradoxes in group life; the process of change and theories; and practice in conflict resolution. As a practitioner you will come out of the training program with a better understanding of self, including how you deal with issues such as uncertainty, resistance and ethical dilemmas.

By the end of the training program, you will:

1)Have explored and practiced a new workplace conflict group intervention model including the      preparation, intervention and evaluation stages;

2)Be able to deal effectively with complex emotions that arise in groups especially when your own sense of meaning and connectedness are triggered;

3)Be able to determine when to conduct group interventions and when not to — and when to suggest Organizational Development (OD) instead of conflict resolution;

4)Have reviewed the basic principles, values and ethics, processes and conflict theories relevant to conduct group interventions;

5)Be able to deal with difficult behaviours such as — sabotage, intimidation, bullying, coalitions in groups and health issues — with respect and dignity;

6)Have strengthened your ability in using conflict diagnostic tools prior, during and after group intervention;

7)Have observed and practiced with three group dynamic processes and energy cycle within each model. This will help you to normalize, honour and better respond to groups’ impasses, paradoxes and breakthroughs;

8)Have learned about the experiential learning cycle in order to manage your own style and to re-integrate the cycle for each step of the group intervention model;

9)Be able to anticipate and include sources of resistance and paradoxes in the making of personal and collective meaning;

10)Have a deeper awareness of various aspects of group life, such as cultural diversity and intergeneration challenges, to recognize each individual’s uniqueness and connectedness to the group.

This training program is both reflective and practical; the experiential approach is core to the learning strategy.  This three-month program offers participants 10 days of facilitated face-to-face interaction during two sessions, and practical application of learning between the sessions.

During this program, various learning tools will be used, including:

• Various assessment tools to measure your own progress
• Presentation of theories and concepts
• Application exercises
• Constructive feedback to enhance your skills
• Strong communityship expressed by shared ownership and collaboration throughout the program
• Shared best practices.

GIG Intervening in Group Conflict Testimonials